At raincoats.sg, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your purchase, please review our return policy below.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in the original packaging, and in the same condition that you received them.
- Certain items, such as intimate products, cannot be returned due to hygiene reasons. Please check individual product pages for return eligibility.
Faulty or Damaged Items
If your item arrives damaged or is faulty, please contact our customer support team by email below or using our contact page with details and, if possible, include a photo of the damage. We’ll work with you to resolve the issue, including arranging a replacement or a refund where applicable.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please reach out to our customer service team for assistance.
Return Shipping
Return shipping costs are generally the responsibility of the customer unless the item is confirmed to be faulty or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
Non-Returnable Items
Some items are non-returnable for safety and hygiene reasons, including:
- Opened intimate or personal care products. (Non electronics products)
- Perishable goods or items with limited shelf life.
- Gift cards and downloadable products.
- For electronic operated products covered by manufacturers’ warranty, please refer to Paragraph 8.
Sale Items
Only regular-priced items may be refunded; sale items are not eligible for returns or refunds unless they arrive defective.
Terms and Conditions for Warranty Claims for Electronics Intimate Products (Manufacturers’ Warranty)
Most electronics operated intimate products are covered by the manufacturers’ warranty to ensure our customers receive high-quality, long-lasting items. If your product experiences a defect in materials or workmanship within this warranty period, we will provide a replacement or repair, subject to the terms and conditions below.
Terms and Conditions for Warranty Claims (Manufacturers’ Warranty)
- Coverage Period: The warranty is valid for 12 months from the date of purchase.
- Scope of Coverage: This warranty covers defects in materials or workmanship under normal use. Examples of valid claims may include:
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- Failure of electronic components, such as motors or controls.
- Physical defects not caused by misuse, abuse, or mishandling.
- Non-Covered Situations:
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- Hygiene and Wear & Tear: Due to the intimate nature of these products, general wear and tear, fading, or surface marks are not covered by this warranty.
- Damage from Improper Use: Any damage resulting from misuse, mishandling, or improper care (e.g., exposure to water for non-waterproof items) is not covered.
- Unauthorized Repairs: Any attempt to repair the item by a non-authorized technician voids the warranty.
- Warranty Claim Process:
- Contact Us: If you believe your product has a covered defect within the warranty period, please contact us at [customer service email or phone] with your order number and details of the issue.
- Provide Proof of Defect: To expedite the process, please attach clear photos or a short video demonstrating the defect. This will help us assess the issue and determine if it is covered by the warranty.
- Return of Product: Depending on the issue, we may ask you to return the item to us for inspection. We will provide instructions for the return process if necessary.
- Resolution:
- If the defect is covered by the warranty, we will replace the item or repair it at no charge.
- If the item is no longer available, we may offer a comparable replacement or store credit.
- Shipping Costs:
- For warranty claims approved within 6 months of purchase, we will cover return shipping costs.
- For claims made after 6 months, the customer is responsible for return shipping. However, we will cover the cost of shipping the replacement product back to the customer.
- Contact Us
If you have any questions about our return policy, please contact us at the following and quote the Invoice Number and Date of Purchase:
Contact form:
https:raincoats.sg/contact